Shipping policy

At Urth Skin, we aim to process and ship your order as quickly and smoothly as possible.

Order Processing

  • Orders are processed and dispatched from New South Wales, Australia.

  • Please allow 1–2 business days for processing before dispatch.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Within Australia

  • Standard Shipping: $9.99 (2–7 business days, depending on location).

  • Express Shipping: $15.00 (1–3 business days, depending on location).

  • Rural and regional areas may take longer.

International Shipping

  • We ship worldwide.

  • International shipping rates are calculated at checkout based on destination and package weight.

  • Delivery timeframes generally range between 7–21 business days depending on location.

  • Customs duties, taxes, and fees (if applicable) are the responsibility of the customer.

Tracking Your Order

  • Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

  • Please allow up to 24 hours for tracking updates to appear.

Delays & Issues

  • While we work with trusted courier partners (Australia Post and international carriers), delivery times are estimates and may be affected by unforeseen delays.

  • Urth Skin is not responsible for delays caused by couriers, customs, or circumstances beyond our control.

  • If your order is lost or arrives damaged, please contact us at info@urthstudio.com so we can assist you.

Changes & Incorrect Addresses

  • Please ensure your shipping details are correct at checkout.

  • We cannot guarantee changes once your order has been dispatched. Incorrect addresses may result in additional shipping fees.

Contact Us

If you have any questions about your order or shipping, please reach out to our team at info@urthstudio.com.